Cobber Privacy Policy
At Cobber, we take your privacy seriously and are committed to protecting the personal data you share with us when you register, deposit, play or withdraw funds on Cobber Casino.com. Our Cobber Online Casino privacy framework explains what information we collect, why we collect it, how we store it and the rights you hold as a data subject. By creating an account with us, you agree to the practices described below.
Information We Collect
We at Cobber collect information necessary to open and maintain your account, verify your identity, process transactions and comply with our licensing obligations under the Tobique Gaming Commission. We gather this data directly from you, automatically through your use of our platform, and sometimes from third-party verification providers.
- We collect registration details such as your name, date of birth, address, e-mail address and phone number
- We collect identity verification documents, including government-issued photo ID, proof of address and proof of ownership of your chosen payment method
- We record your gaming activity, including deposits, withdrawals, wagering history and bonus participation
- We log technical data such as IP address, device type, browser information and session data
- We may record telephone calls made during identity checks as part of our verification process
Payment Information
Our Cobber platform processes payments through Visa, Mastercard, Maestro, Apple Pay, Interac, iDebit, Instadebit, PayID, e-wallets and cryptocurrencies. When you deposit or withdraw funds, we collect transaction details, including the payment account name, which must match your registered account name. Paysafe transactions are processed on our behalf by Tronabriz Limited, and we only share the data necessary to complete your transaction.
How We Use Your Data
We use the information we collect to operate Cobber Online Casino safely and in compliance with applicable regulations. Our purposes include account management, fraud prevention, responsible gambling monitoring and customer support. We at Cobber also use your data to administer promotions such as the welcome bonus, Saturday cashback and VIP Club rewards.
- We verify your identity and age before allowing real-money play
- We detect and prevent fraud, money laundering and duplicate accounts across the same household, IP address or device
- We process your deposits and withdrawals through our payment partners
- We send you service communications, including updates about pending withdrawals or verification requirements
- We analyse gameplay data to calculate status points and comp points under our Loyalty Program
Legal Basis for Processing
We process your personal data on the basis of contractual necessity, legal obligation, legitimate interest and, where applicable, your consent. Our legitimate interests include preventing fraud, enforcing our Terms and Conditions, and maintaining the integrity of our games and promotions. Where we rely on consent, such as for marketing communications, you may withdraw it at any time by contacting us.
Sharing Your Information
We do not sell your personal data. However, Cobber Online Casino may share information with trusted third parties where necessary to operate our services. These include payment processors, identity verification agencies, regulators such as the Tobique Gaming Commission, and dispute resolution bodies including EGIS. We may also disclose data where required by law enforcement or arbitration proceedings conducted in Costa Rica.
- We share data with payment providers to process deposits and withdrawals
- We share verification documents with identity-checking partners
- We disclose information to regulators and dispute resolution services when legally required
- We may share data with our owner, Novatrix SRL, and its affiliated service providers
Data Retention
We retain your personal data for as long as your account remains active and for a reasonable period afterwards to comply with our legal, regulatory and accounting obligations. Our Cobber Online Casino retention periods also reflect the need to investigate disputes, fraud or breaches of our Terms and Conditions. Once retention is no longer necessary, we securely delete or anonymise your data.
Cookies and Tracking
We use cookies and similar technologies to operate our website, remember your preferences and understand how players use Cobber Online Casino. Our cookies help us keep you logged in, measure traffic to pages such as those covering our welcome bonus and loyalty levels, and improve overall site performance. You can control cookie settings through your browser, though disabling certain cookies may affect site functionality.
Your Rights
Depending on your jurisdiction, you may hold a number of rights regarding your personal data. We at Cobber respect these rights and will respond to verified requests within a reasonable timeframe.
- You have the right to access the personal data we hold about you
- You may request correction of inaccurate or incomplete data
- You may request deletion of your data, subject to our legal retention obligations
- You may object to or restrict certain processing activities
- You may request a copy of your data in a portable format
To exercise any of these rights, please contact our support team at support@Cobber Casino.com. Our live chat is also available 24/7 if you have questions about how we handle your information.
Restricted Jurisdictions
Please note that real-money play is prohibited for residents of certain countries, as listed in our Terms and Conditions. If you access Cobber Online Casino from a restricted jurisdiction, including through a VPN, we reserve the right to withhold winnings and may be required to retain related data for compliance purposes. The use of VPNs to bypass geographic restrictions is strictly prohibited.
Data Security
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss or misuse. Our security practices include encrypted data transmission, restricted internal access to sensitive records, and ongoing monitoring of our systems. While we take every reasonable step to safeguard your information, no method of transmission or storage is completely secure, and we encourage you to also protect your own login credentials.
International Data Transfers
As Cobber Online Casino is operated by Novatrix SRL, registered in Costa Rica, your data may be processed and stored outside your country of residence. We ensure that any such transfer is carried out with appropriate safeguards consistent with our obligations under the Tobique Gaming Commission licence and applicable data protection standards.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices, technology or legal requirements. We will post any revisions on this page, and continued use of our services after an update constitutes acceptance of the revised policy. We encourage you to review this page periodically.
Contact Us
If you have any questions about how we collect, use or protect your personal data, please reach out to our team at support@Cobber Casino.com or through our 24/7 live chat. VIP players may also contact us directly by e-mail, Skype or popular messengers for personalised assistance regarding their data or account.